LLC "Tez Kyzmat Group" (hereinafter — the Company) establishes the following rules for refunding money when providing services through the Tez Kyzmat website and mobile application.
1. General Provisions
1.1. These conditions govern the procedure for refunding money to Users who have paid for the Company's services.
1.2. A refund is possible only if the requirements specified in this document and the current legislation of the Kyrgyz Republic are met.
2. Grounds for a Refund
2.1. Refunds are possible in the following cases:
The service provided does not match the one stated on the website or app
Technical errors or failures in the service confirmed by the Company
Service cancellation initiated by the Company
Other cases provided by the legislation of the Kyrgyz Republic
2.2. Refunds are not issued in cases of:
The User refused the service without a valid reason
Violation of the offer terms by the User
Use of services for fraudulent or illegal purposes
3. Refund Procedure
3.1. To initiate a refund, the User must send a written request to the email: info@tezkyzmat.kg, specifying the reason for the refund and the bank/payment details.
3.2. The Company reviews the request within 10 (ten) business days.
3.3. Based on the review, the Company makes a decision to approve or deny the refund and notifies the User in writing.
3.4. If approved, the money is refunded to the same payment system used for the original payment within 15 (fifteen) business days.
4. Special Conditions
4.1. No refunds are made for services that have been fully rendered and accepted by the User.
4.2. In the case of partially rendered services, a proportional refund may be issued.
4.3. The Company reserves the right to change the refund policy without prior notice by publishing the updated version on the website and app.
